Privacy Policy
Effective January 1, 2026
Walnut Creek Truefinish Epoxy Floors, walnutcreekepoxyflooringandconcretepolishing.com, hello@walnutcreekepoxyflooringandconcretepolishing.com
Who this policy covers
This policy explains how Walnut Creek Truefinish Epoxy Floors handles the information you share with us through this website. We're a flooring contractor in Walnut Creek, CA, and we only collect what we need to answer your questions, give you an estimate and do the work you hire us for.
It applies to every page of this site, starting with our home page, and to the information you send us through the contact form, by email or by phone. You can read more about who we are on our about page.
What information we collect
We collect two kinds of information:
What you give us. When you fill out our contact form, email us or call, you may share your name, phone number, email address, the address of the property and details about your floor or project. Some people also send photos of the space. We only have what you choose to send.
What your browser sends automatically. Like most websites, ours can record basic visit details, such as the pages you view, how long you stay, the type of device and browser you use, the site that sent you here and a general location based on your internet connection. This comes from analytics tools and cookies, which are covered below.
How we use your information
We use what you send us to reply to you, set up an estimate, plan and schedule your job, send invoices and follow up after the work is done. If you ask us a question, we use your contact details to answer it and for nothing unrelated.
We use the automatic visit information to see which pages people find useful and to fix anything that isn't working, so the site gets easier to use over time.
We don't sell your personal information, and we don't rent or trade it to anyone for their own marketing.
Who we share it with
We share information only with the outside services that help us run the business and this site. That includes the service that hosts our website, the service that receives our contact form submissions and the analytics tools that report how the site is used. These companies handle the information on our behalf, so they can only use it to provide their service to us.
We may also share information if the law requires it, such as to answer a valid legal request, or if it's needed to protect our rights, our crew or our customers.
Cookies and analytics
Cookies are small files a website saves in your browser so it can remember your visit. We use them to keep the site working and to count visits and page views, not to build a profile of you.
You can block or delete cookies in your browser settings at any time. The site will still work if you do, although some features may not remember your choices between visits.
How long we keep it
We keep the information you send us for as long as we need it to answer your request, complete your job and keep normal business records, such as estimates, invoices and warranty details. When we no longer need it, we delete it or remove anything that identifies you.
Visit and analytics information is kept in summary form and is cleared out on the schedule the analytics service sets.
How we protect it
We use reasonable steps to keep your information safe, such as limiting who on our team can see it and using trusted services to store it. No website or email system is completely secure, so please don't send us anything more sensitive than your project needs, like bank or card numbers, through the contact form.
Your choices and rights
You can ask us to:
Tell you what personal information we have about you.
Correct anything that's wrong or out of date.
Delete your information, unless we need to keep it for an open job or for business records the law requires.
Stop contacting you about anything other than a job you've already booked.
Depending on where you live, state law may give you more rights over your information. We'll honor any request the law gives you, and we won't treat you differently for making one. To make a request, use our contact page or call (925) 433-7858. We may ask a few questions to confirm it's really you before we share or change anything.
Children's privacy
This site is meant for adults planning work on their home or business. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. When we do, the new version will be posted on this page, and it applies from the day it's posted.
How to reach us with a privacy question
If you have a question or a concern about how we handle your information, reach out through our contact page or call us at (925) 433-7858. We'll look into it and get back to you.